Last updated: September 2026

1. Included With Your License

• Basic installation assistance for your purchased plugin, up to 1 hour of engineer time;
• Bug fixes for defects within the plugin itself;
• Guaranteed compatibility with the OJS versions stated on the product page at the time of purchase (e.g. OJS 3.3.x and 3.4.x).

2. Not Included

• Modifications to the OJS core or to other third-party plugins/themes;
• Server administration, hosting configuration, or infrastructure troubleshooting unrelated to the plugin;
• General staff training on how to use OJS as an editorial platform.

3. Premium Support & Custom Development

Need something beyond the scope above? Custom development, extended onboarding, and priority support are available at an hourly rate. Contact us at [email protected] for a quote tailored to your institution.